Store Policies

Accepted Methods of Payment. We accept PayPal

Shipping Information:

We provide FREE shipping.

Shipping is limited to the lower 48 states.

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods. Merchandise will be shipped using UPS Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Return Policy:

Please contact us at support@dogcrateskennelsandmore.com for return instructions.

If you are dissatisfied with any product for any reason, you may return it within 30 days for a full refund of the purchase price. After 30 days, a 20% restocking fee will be charged.  Items displaying excessive wear are not eligible for a refund. If your order was shipped free of charge, you may be responsible for the outgoing shipping charges from our warehouse.

If an item is to be returned to us, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.  Please contact us at support@dogcrateskennelsandmore.com for return instructions.